Shipping policy
All Rivali Car Care orders ship from our warehouse in Torrance, California.
Where we ship
We currently ship to the contiguous United States (the lower 48 states and Washington, DC) only. We don't ship to Alaska, Hawaii, U.S. territories, P.O. boxes or APO/FPO addresses.
Processing time
Orders are packed and shipped within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 12 PM PT ship the next business day.
Shipping rates and delivery
- Standard: $8 flat rate
- Free Standard shipping on orders of $75 or more
- Express: $15 flat rate
Typical delivery is 3-7 business days after shipping, depending on your location. Delivery times are estimates, not guarantees.
Liquids and chemicals
Some of our products are liquids or chemicals that carriers regulate. These ship by ground only and may not be available for expedited shipping. If we can't ship an item to you, we'll contact you and refund it.
Tracking
You'll get an email with tracking once your order ships.
Lost or stolen packages
Once the carrier marks a package delivered, we aren't responsible for lost or stolen packages, but we'll help you file a claim with the carrier. If tracking hasn't updated in 7 business days, email us and we'll look into it. Please double-check your address at checkout; we can't be responsible for orders sent to an address entered incorrectly.
Damaged in transit
If your order arrives damaged or leaking, see our Refund Policy and email us photos within 7 days of delivery.
Sales tax
Sales tax is charged where required by law and is calculated at checkout.
Questions
Email doug@rivalicarcare.com.
Rivali Car Care (CAS Franchise Supplies, Inc. dba Rivali Car Care), 1821 W 213th St Suite F, Torrance, CA 90501